JLSW Janaszczyk Lis I Wspolnicy is proud to announce that we are in the TOP very few legal firms recognised by The Legal 500 for outstanding client satisfaction. This ranking is based on six years of extensive research by the prestigious global agency and puts our firm among the exquisite 1% best law firms in customer service!

"This huge accolade confirms our many years of experience, commitment and the highest quality of service we offer our clients. The high ratings we have received reflect the trust and appreciation of our dear clients for the professionalism and efficiency of our team. We are extremely proud to be among such a respectable group of leading law firms in Poland in terms of your satisfaction with the services we offer" - JLSW Partner, Tomasz Janaszczyk said when Legal 500 announced us the ranking.

This award is a great success for our law firm, as well as a motivation to continue to raise our standards and provide the best possible legal service.

Here is how Legal 500 broke the news to us:

"You will be pleased to know that your firm has achieved a high score and is recognised as a leading firm in client satisfaction. All firms receive a client satisfaction score, but only those who score in the top percentile will be promoted with a kite mark on the Legal 500 website."

How is this Legal 500 ranking awarded?

Each year Legal 500 surveys hundreds of thousands of clients on the Client Service they receive from law firms. They also produce a law firm variant of the well-known Net Promoter ScoreSM (NPS®) Customer Experience matrix, first devised by Bain & Co. These are the only valid globally comprehensive law firm NPS® ratings in the world.

The Legal 500 Client Service ratings and our Customer Experience ratings together provide a definitive guide to law firm Client Satisfaction.

As part of the six-year research which resulted in the 2024 CLIENT SATISFACTION rankings, Legal 500 asks firm’s clients to measure client service across multiple criteria:

• Appropriate Resourcing
• Billing Transparency
• Value for Work Done
• Communications and Case Management
• Consistency of Service
• Efficiency in Delivering the Legal Product
• Industry/Commercial Knowledge
• Lawyer and Team Quality
• Partner Availability and Engagement
• Profile in the Industry Sector
• Quality of Associates
• Quality of Partners

They also assess the consistency of client assessments (in other words, how wide and varied is the range of scores supplied from survey respondents).

Each client surveyed globally is invited to provide their assessment by this measure in the same way that they provide client service evaluations. The answers provided are on a 10-to-0 scale, with 10 being “Extremely Likely” to recommend, and 0 being “Not At All Likely” to recommend. Respondents are then categorised as ‘Detractors’ (0-6); ‘Passives’ (7-8); and ‘Promoters’ (9-10). The NPS® score is calculated by (i) ignoring the Passives, and (ii) deducting the percentage who are Detractors from the percentage who are Promoters.

These are analysed across multiple work areas and compared to the scores of other law firms in those work areas. They are also compared by jurisdiction, trade bloc, and globally. Thus Legal 500 is able to build an objective view of relative excellence of Client Satisfaction in every jurisdiction around the world.

"We compare the survey results of hundreds of thousands of law firm clients each year. In total, we have over 15 million client survey data points (and we are constantly adding more). It is the unique scale of that data pool which makes our Client Satisfaction scores so important." - Legal 500 states officially.